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"Well, first things first: User needs. An empathetic service would ground itself in the concrete needs of concrete people. It’s not about innovation, big data, government-as-a-platform, transparency, crowd-funding, open data, or civic tech. It’s about people. Learning to prioritize people and their needs will be a long slog. It’s the kind of change that happens slowly, one person at a time. But we should start."

- , 2014

web.archive.org/web/2018082919

to @enkiv2 for sharing the article:
eldritch.cafe/@enkiv2/10709567

Also to @alcinnz for finding and posting the link to the archived version.

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