I encourage companies who have a fundamental dependence on custom software (their own SaaS or a crucial info management system or even their day-to-day productivity software) to ensure that they control that software and have in-house development expertise to customise it. If you outsource that, you're no longer an independent company. You're an effective non-voting subsidiary of whoever controls that software. More info: https://davelane.nz/mshostage
This is *especially* true if that company is selling software or SaaS. I'm amazed at how many companies doing this outsource all development and expertise. Their outsourcing partner holds *all* the cards.
@juliank yes - although if you're managing your own webhosting, you should be able to set up system to migrate to another service provider without the original provider's help....
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