I saw complaints recently that there were couriers leaving “Signature Required” parcels without requiring a signature. “Wouldn’t happen here!” I reckoned. Yesterday NZ Couriers forged a signature. Today Post Haste left the package in my mailbox & put a photo of mailbox in tracker

There is a systemic problem here and the missing signature is the symptom not the problem.

Some drivers are paid by delivery. Prices are squeezed. To make a living wage they have to deliver more. Only 24 hours in a day. Be faster. 🚐💨 What’s slow? Waiting at a customer’s door.

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I don’t blame these drivers for skimping on the signatures. I blame whichever clever clogs thought they could improve profit by pinching the drivers, but instead just decreased trust in the entire industry.

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